In which cases is there no refund?

There is no refund in these cases:

• You did not find the station, although your details were right.
• You came outside the opening hours of the location.
• Your details in the booking were wrong.
• The code went to the wrong person or got lost.
• You chose the wrong size, or your item does not fit.
• A personal agreement with another person did not work out.
• You broke the Terms and Conditions, for example with a forbidden item.

Your legal rights stay the same. If the cause is on our side, for example a fault, other rules apply. You can read them in “The compartment has a fault and I cannot use it. Do I get my money back?”.

The details are in the Terms and Conditions.