How do I cancel my booking?
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You cancel in your account. Open the booking and tap “Cancel booking”. This works as long as you have not opened the compartment and have not placed anything in it.
- Sign in and open “Bookings”.
- Open the booking you want to cancel.
- Tap “Cancel booking”.
- Choose how you want your money back: as credit, or back to your payment method. You see both ways with the exact amount. Nothing is selected for you.
- Confirm with “Cancel”.
After that, the compartment is free again and your codes stop working. You get an email, and you find a cancellation document in your invoices.
Only the account that made the booking can cancel it. You can still cancel after the time of the booking has started, as long as you have not placed anything in the compartment. You can read more about the two ways in “Cancellation: credit or money back to your payment method?”. The details are in the Terms and Conditions.
