gegenstand.de is a German service for contactless handovers and luggage storage via smart lockers. 1,500+ smart lockers in Germany, many accessible 24/7. Cities include: Berlin, Munich, Hamburg, Cologne, Frankfurt, Düsseldorf, Leipzig. Prices per box size for the first 24 hours: XS €2.99 · S €3.99 · M €4.99 · L €5.99. Twice, two uses (2× 24 h): XS €4.99 · S €5.99 · M €6.99 · L €7.99. €0.99 per additional usage day. Cancellation fee: €1.99 (Once) or €2.99 (Twice). As of: 8 August 2026. Operator: Mirafox UG, Germany. Support: support@gegenstand.de.
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Cancellation Policy
Effective: August 9, 2026
Information about your right of withdrawal at gegenstand.de.
1. Right of Withdrawal
If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement – for example, by email.
Please address your withdrawal to:
Mirafox UG (haftungsbeschränkt)Leipziger Str. 49
10117 Berlin
Germany
Email: support@gegenstand.de
To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.
The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement – for example, by email.
Please address your withdrawal to:
Mirafox UG (haftungsbeschränkt)Leipziger Str. 49
10117 Berlin
Germany
Email: support@gegenstand.de
To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you – less any value compensation owed for services already rendered.
The refund will be made without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal.
For the refund, we will use the same means of payment that you used for the original transaction – unless expressly agreed otherwise with you.
You will not incur any additional fees as a result of the refund.
The refund will be made without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal.
For the refund, we will use the same means of payment that you used for the original transaction – unless expressly agreed otherwise with you.
You will not incur any additional fees as a result of the refund.
3. Commencement of Service Before the End of the Withdrawal Period
By concluding the booking, you expressly request that gegenstand.de immediately begin performing the intermediation, booking, reservation and access service.
This service includes in particular:
• the technical setup of the booking,
• the reservation of an available access point at the relevant partner or location,
• the provision of digital access details or booking information,
• payment processing,
• the technical handling and management of the booking process.
This service includes in particular:
• the technical setup of the booking,
• the reservation of an available access point at the relevant partner or location,
• the provision of digital access details or booking information,
• payment processing,
• the technical handling and management of the booking process.
4. Value Compensation for the Booking Types "Once" and "Twice"
If you withdraw after gegenstand.de has, at your express request, already started performing the service, you owe value compensation for the services rendered up to the time of withdrawal.
The value compensation in particular covers the reservation, partner, payment-processing and technical-handling costs already incurred.
These costs are flat-rate:
• Once (one use): €1.99
• Twice (two uses): €2.99
For bookings with two uses, the costs apply to two technically separate bookings.
The value compensation is capped at the amount actually paid for the booking.
You retain the right to prove that no costs, or substantially lower costs, were incurred.
These flat rates do not apply to the monthly box. Section 6 applies there.
The value compensation in particular covers the reservation, partner, payment-processing and technical-handling costs already incurred.
These costs are flat-rate:
• Once (one use): €1.99
• Twice (two uses): €2.99
For bookings with two uses, the costs apply to two technically separate bookings.
The value compensation is capped at the amount actually paid for the booking.
You retain the right to prove that no costs, or substantially lower costs, were incurred.
These flat rates do not apply to the monthly box. Section 6 applies there.
5. Expiry of the Right of Withdrawal
For a contract for services, your right of withdrawal expires prematurely if gegenstand.de has fully performed the service and only began performance after you expressly agreed that gegenstand.de may begin performance before the end of the withdrawal period and you simultaneously confirmed that you would lose your right of withdrawal upon full performance of the contract.
For the monthly box the service is a continuing obligation. It is fully performed only when the agreed rental period has ended, not already with the setup of the compartment or the sending of the code. Before that, the right of withdrawal therefore does not expire. The period of fourteen days is not extended by this.
Automatic cancellation of a booking of the types "Once" or "Twice" after use has begun is governed by Section 10 of the Terms & Conditions. For the monthly box, only Section 12 of the Terms & Conditions and Section 6 of this policy apply.
Statutory rights remain unaffected.
For the monthly box the service is a continuing obligation. It is fully performed only when the agreed rental period has ended, not already with the setup of the compartment or the sending of the code. Before that, the right of withdrawal therefore does not expire. The period of fourteen days is not extended by this.
Automatic cancellation of a booking of the types "Once" or "Twice" after use has begun is governed by Section 10 of the Terms & Conditions. For the monthly box, only Section 12 of the Terms & Conditions and Section 6 of this policy apply.
Statutory rights remain unaffected.
6. Special Rules for the Monthly Box
A monthly box is a compartment that you rent for whole calendar months. The following special rules apply to it.
The contract is concluded when you accept our offer by paying the first monthly rent. The withdrawal period of fourteen days runs from that day; the day of payment itself does not count. It does not begin before we have properly informed you about your right of withdrawal.
Your request via the form is not yet a contract. It therefore does not start any period and costs you nothing.
If your monthly box is to start before those fourteen days are over, you declare this separately and expressly during payment via a dedicated checkbox. Without that declaration we only begin after the period has ended, or we agree a later start with you.
If you then withdraw, we repay what we received and offset the value compensation for what we provided up to that point. It is calculated as the share of the service actually provided up to the withdrawal in relation to the agreed total scope. A pro-rata rental value only arises from the start of the rental onwards.
The flat amounts in Section 4 do not apply to the monthly box.
If you act as an entrepreneur, you have no right of withdrawal.
If you want to end the monthly box after the withdrawal period, you cancel it. The applicable notice periods are set out in Section 12 of the Terms & Conditions.
The contract is concluded when you accept our offer by paying the first monthly rent. The withdrawal period of fourteen days runs from that day; the day of payment itself does not count. It does not begin before we have properly informed you about your right of withdrawal.
Your request via the form is not yet a contract. It therefore does not start any period and costs you nothing.
If your monthly box is to start before those fourteen days are over, you declare this separately and expressly during payment via a dedicated checkbox. Without that declaration we only begin after the period has ended, or we agree a later start with you.
If you then withdraw, we repay what we received and offset the value compensation for what we provided up to that point. It is calculated as the share of the service actually provided up to the withdrawal in relation to the agreed total scope. A pro-rata rental value only arises from the start of the rental onwards.
The flat amounts in Section 4 do not apply to the monthly box.
If you act as an entrepreneur, you have no right of withdrawal.
If you want to end the monthly box after the withdrawal period, you cancel it. The applicable notice periods are set out in Section 12 of the Terms & Conditions.
7. Model Withdrawal Form
If you want to withdraw from the contract, you can fill in this form and send it back to us. Using it is optional.
To: Mirafox UG (haftungsbeschränkt), Leipziger Str. 49, 10117 Berlin, Germany — email: support@gegenstand.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
– For a monthly box, please state the location, size and starting month.
– Ordered on (*) / received on (*) / booking number: __________
– Name of consumer(s): __________
– Address of consumer(s): __________
– Date: __________
– Signature (only if this form is sent on paper): __________
(*) Delete as appropriate.
To: Mirafox UG (haftungsbeschränkt), Leipziger Str. 49, 10117 Berlin, Germany — email: support@gegenstand.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
– For a monthly box, please state the location, size and starting month.
– Ordered on (*) / received on (*) / booking number: __________
– Name of consumer(s): __________
– Address of consumer(s): __________
– Date: __________
– Signature (only if this form is sent on paper): __________
(*) Delete as appropriate.