Question 1

How long can I store my luggage?

Accepted Answer

Up to 72 hours (3 days). Pick up whenever it suits you. Need more time? You can select more days when booking or extend later on the booking page — each additional 72 hours costs €2.99.

Question 2

What size luggage fits in the locker?

Accepted Answer

Three locker sizes: S (9.5 × 41 × 67 cm) for small bags and laptops, M (19 × 41 × 67 cm) for backpacks, L (38 × 41 × 67 cm) for suitcases and travel bags. Maximum weight: 31 kg per locker. All sizes cost the same.

Question 3

How much does storage cost?

Accepted Answer

Only €2.99 for up to 72 hours (3 days) — regardless of locker size. Extension possible anytime: each additional 72 hours costs €2.99. You can also select the desired duration directly when booking (3, 6, 9 days etc.).

Question 4

How does storing and picking up work?

Accepted Answer

After booking, you'll receive two codes by email: a storage code and a pickup code. At the location, scan the storage code — the locker opens, put your luggage in, close the door. To pick up, scan the pickup code — the locker opens, take your luggage out. You can save both codes as images or take screenshots.

Question 5

Are the lockers safe?

Accepted Answer

Yes. Your luggage is protected in a locked locker. Only you have the pickup code — nobody can open it without it. Many locations are accessible 24/7. Some have opening hours — this is shown during booking.

Question 6

What happens if I don't pick up my luggage on time?

Accepted Answer

You'll receive a reminder email in time. If you don't extend, the booking is automatically extended by another 72 hours (€2.99). Best to extend yourself beforehand on the booking page — you can also book multiple periods at once there.

Gepäckaufbewahrung per Smart-Locker

Für Touristen, Tagesbesucher oder Pendler: Gepäck sicher verstauen, Stadt genießen — nur 2,99 €

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