Cancellation: credit or money back to your payment method?
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When you cancel, you have two ways: credit without any deduction, or money back to your payment method. For the second way, we keep a fee of €1.99.
As credit You get the full amount you paid as credit on your account, right away. There is no deduction and no expiry date. You can use it for new bookings with gegenstand.de.
Back to your payment method You get the money back on your card, PayPal or Apple Pay, minus €1.99. We never keep more than you paid. The money usually takes 1 to 7 business days. We start the refund after 14 days at the latest.
If you paid part of the booking with credit, that part always goes back as credit. We take the fee only from the part you paid with money. If you paid only with credit and no money, you have no choice.
Your choice is final. You cannot pay out credit to your payment method later. So think about your choice before you confirm.
