What is the difference between withdrawal and cancellation?
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You cancel yourself in your account, as long as nothing has been placed in the compartment. Withdrawal is your legal right as a consumer: you can withdraw from the contract within 14 days.
How to withdraw Write to us at support@gegenstand.de and give us your booking number. The details are in the Cancellation Policy.
What happens then
- If the service has already started at your request, we keep €1.99 as payment for the service, but never more than you paid.
- The money goes back by the payment method you used, within 14 days.
- The part you paid with credit comes back as credit.
- The right of withdrawal ends when we have fully provided the service and you agreed to this before.
In Austria, this right is called Rücktritt. The period is the same.
Cancelling in your account is the easier way. It takes one minute, and you choose between credit and money yourself.
