The compartment has a fault and I cannot use it. Do I get my money back?

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Yes. If you cannot use the compartment because of a technical fault that you did not cause, we refund the amount you paid for the time you could not use it. We start the refund within 14 days after your report at the latest.

How to report the fault:

  1. Open your booking and tap “Report a problem”.
  2. Choose the category and describe briefly what happened. A photo helps.
  3. We get back to you.

If the door did not close when you dropped off your item, we refund the full amount. We pay it back to your payment method, or as credit if you want. At station lockers, this happens automatically in this case.

We cannot promise a free new booking without checking first.

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