I got the email “No compartment free, money refunded”. What does it mean?
Last updated:
It means: at the time of your payment, no compartment in your size was free. So no booking was created, and we refunded your money.
You can simply book again. For example, choose another size, another time or another location nearby.
If we cannot give you a confirmed compartment for other reasons, we also refund the amount in money, without any deduction, within 14 days at the latest. If you want, we can add it as credit instead.
