What should I do if the compartment does not close?
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If the compartment does not close after you put the item in, act right away. First close the door again until it locks.
At stations with a display In the first 60 seconds after the scan, tap “There is a problem” on the display and take the other compartment that the station offers you. The button appears right after the scan and goes away after a while.
After that Write to us with “Report a problem”. You get your money back, as credit if you want. We do not promise a free new booking in every case.
At train station lockers The 90-second rule applies there. What happens with a door error is explained under “What happens if the door will not close when I drop off my item?”.
