Where do I see my requests and our answers?
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In your account, go to “Help & FAQ” and then “Your requests”. There you see the ticket number, the date, the status (Open, Answered, Done) and the history. In the app, you can reply directly.
By email, you just reply to our message. Keep the ticket number in the subject line, for example ST-2026-… in square brackets. Then your reply goes to the right ticket.
