How do I report a problem with my booking?

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Open the booking and tap “Report a problem”. There you choose a category:

  • Compartment won't open
  • Code doesn't work
  • Can't find the station / box
  • Paid, but no booking
  • Something else

For each category, we show you tips before you send. They often already help. Your booking is attached to the ticket automatically, and you can add photos or screenshots. You see the ticket number right away.

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