Will I get a notification when my item is picked up?

Yes. Where it is technically possible, you get an email at the important steps, for example when the item was picked up (“Picked up, all done”).

We send these emails for a booking:

• Booking confirmation
• Drop-off code shortly before and at the start
• Pick-up code as soon as something is in the box, and “Placed”
• Reminder if the box is still empty before the booking ends
• Reminder to pick up before the booking ends
• Notice that the reservation ends in one hour
• “Picked up, all done”
• Confirmation of an extension or a cancellation
• “Expired without drop-off, no refund”
• Emails about an overstay
• Login code and invoice

You can always see the current status in your booking. The reminders are an extra service. You stay responsible for picking up the item.