Why did I not get the reward for my friend?
Last updated:
You get the reward only when your friend's first booking is complete. Check this:
- Has your friend already collected their item?
- Was their booking cancelled or fully refunded?
- Do you already have 10 friends for whom you got a reward?
- Did your friend pay with money on their first booking, or only with credit or a voucher?
Your friend keeps their starting credit in any case.
If everything fits and the reward is still missing, write to us at support@gegenstand.de.
