Why did I not get cashback?
Last updated:
Check this:
- Did you book in the app and were you signed in? There is no cashback on the website.
- Was the item already collected? Cashback comes only when the booking is complete.
- Did you pay the whole booking with credit or a voucher code? Then there is no amount to calculate cashback from.
- Was the booking cancelled or refunded? Then there is no cashback.
- Costs from an overstay do not count.
As soon as the cashback is credited, we send you an email. You also see it in your history under “Credit”.
If none of this helps, write to us at support@gegenstand.de with your booking number.
