When can I use a station locker, and what if the station has a fault?
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Station lockers can be used around the clock, unless the station sets its own times.
If the station is closed, has a fault or cannot be reached, and your item is still in the compartment, we take care of it and keep you updated. For the time of the fault, you pay nothing extra, not for an extension and not for storage costs. We refund the cost of the booking.
We cannot promise a time when you will get your item.
Report the fault in your booking with “Report a problem”.
