What happens if the door will not close when I drop off my item?
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If the door does not close when you drop off your item, the booking is cancelled automatically. You get the full amount back, without a cancellation fee. You do not need to do anything.
The money comes back as credit on your account. You can read how to get it on your card or PayPal in “How do I get my money back on my card or PayPal after a door error, instead of credit?”.
The email about your booking tells you what happened: the door was open for more than 90 seconds, so it cannot be closed anymore. Take your item with you and do not push the door with force. With the button “Book again” in the email, you can book another compartment.
After this, the box is reset. This can take up to one day.
