How do I get my money back on my card or PayPal after a door error, instead of credit?
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Go to “Credit” in your account. Next to the entry for the door error, tap “Back to card / PayPal”.
This works only as long as you have not spent the credit from this booking. The money is then on your payment method in a few days.
If you already used the credit, you cannot get it back anymore.
This is only for credit after a door error. Credit from a cancellation, from cashback or from invitations is not paid out.
