The compartment does not open, but my code is correct. What can I do?

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This usually helps:

  • Hold the QR code straight in front of the scanner, or type the 8-digit code.
  • Check that your booking is already active and has not ended.
  • At Storebox, press the hash key (#) after the code, but only at the front door.
  • At train stations, you get the pick-up code only after you put the item in.

If the compartment still does not open, tap “Report a problem” in your booking and choose “Compartment won't open”. The booking is then attached to the ticket automatically, and you get a ticket number right away.

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