My code does not work. What can I do?

Go through these points:

1. Did you enter 8 digits without spaces?
2. Do the date and time of your booking fit, and are you at the right station?
3. The pick-up code works only after something was put in.
4. At Storebox: Did you press the hash key after the code?
5. Is the booking cancelled? Then the code is not valid.
6. At train station boxes: The door must be closed within 90 seconds.

If none of this helps, tap “Report a problem” in your booking and choose “Code doesn't work”. The booking is attached automatically.