I paid, but I got no booking or email. What can I do?

First look in your spam folder and in your account under “Bookings”. The email goes to the address you used to book.

If you find nothing, there is a rare technical error on our side. You get your money back and can book again.

We check paid orders without a booking ourselves. If no compartment is free for the order, we refund the money in full and send you the email “No compartment free, money refunded”.

If you do not want to wait, tap “Report a problem” and choose “Paid, but no booking”. If needed, we then create the booking by hand.